HWD x Naya Collab - Shopping

 ORDERING POLICY 

*Processing times are set at 3 - 7 business days for everything in the shop except planners.  Busier periods maybe closer to 1-2 weeks.*

*For all planners (except the ready to ship ones), proccessing time may varie between 10 days and up to 60 days on sale period.*

*For full custom planners, processing time may varie between 2 to 6 weeks.

PLEASE REMEMBER THIS IS HANDMADE. IF YOU HAVE AN ISSUE WITH SLIGHT IMPERFECTIONS OR IMPERFECT PRODUCTS PLEASE DO NOT PURCHASE. ALL CREATED BY A HUMAN NOT A MACHINE AND ARE NOT MASS PRODUCED.

it is normal for the mechanism to have tiny gaps

Some details about the A6 hybrid ! 
This A6 is sized as an A6 rings but with 6 strings and same pockets configuration as an A6 ring. 
You can fit a lot in it !! I added the option on the website on each nayadori listing so for example if you want one in the blush pink leather, then you will have to go on that specific listing and you will find this size.
Please note that it is not sold with rings, you can add a mechanism if you want too.

HANDCRAFTED PLEASE DO NOT PURCHASE IF YOU ARE EXPECTING PERFECTION

CHANGES TO EXISTING ORDERS WILL NO LONGER BE HONORED. TO PREVENT MISTAKES AND KEEP WITH THE CURRENT SHIPPING TIMES. ONCE AN ORDER HAS BEEN PLACED IT WILL BE MADE AS THE INVOICE STATES. I APOLOGIZE FOR HAVING TO INFORCE THIS GUIDELINE BUT DUE TO ENORMOUS AMOUNTS OF EMAILS REQUESTING CHANGES I CAN NO LONGER ALLOW THIS. IT SLOWS DOWN PRODUCTION WHICH CREATES ORDERS GOING OUT INCORRECTLY.

EMAILS: please give me 24h-72H to respond to emails (may take longer on sales periods)

SHIPPING

We are not able to combine shipping on any orders.

The buyer is responsible for shipping.

If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price.   

If you choose a shipping method that does include insurance and your item is lost in the postal system,  please take your tracking number and printed receipt to your local post office and file a claim.   We do not file claims on your behalf (there are special situations where Naya Paperie will need to contact the courier. Please let us know if you need assistance). 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

International orders may incur additional fees depending on your customs office.  These fees are your responsibility to pay.  Should you reject your package because you do not wish to pay these fees,  you will not be refunded   If the package is returned to us and you change your mind and wish to have us send the package again, you will need to pay the additional shipping fee to do so.  

If your country has an import limit and will not deliver the package because you have exceeded the import limit,  we will request to have the package mailed back to us and any fees that are incurred during this process will be deducted from the refund.  The refund will not take place until the item/'s are returned to us.   This has been shown to take an undetermined amount of time,  entirely dictated by the country holding the import limitation.

The shipping method does not reflect the production time for the item ordered, and we do not currently offer an option for expedited production. Your item will be shipped via your selected shipping method once all items in the order are complete. If you need any help with shipping please email us at nayapaperie@gmail.com preferably before you order.

Attention to all of our US customers!
Naya Paperie has teamed up with Kara Silvernail from My Naturally Random Life to make a new “domestic” shipping option available. This will cut down your shipping costs to only $9.00! This option can be used for all stationery items, small leather accessories, and orders containing up to three TNs.

*Please note that selecting this shipping option will add one week or more to the current processing time of your order.

REFUNDS AND EXCHANGES

If you cancel your order within 24H hours of ordering,  we will gladly issue a full refund.

Once your item is shipped refunds are not an option,  however, we are very happy to exchange the item for something of equal value if applicable.

If you should reject delivery,  a refund will not be issued.

Exchanges can be made if your order is a non-sale or non-customized purchase and has not been used or altered.  There will be a 20% restocking fee for each item that is exchanged. This fee will be charged when we receive the exchange item(s) in the mail. 

• We cannot exchange used items, sale purchases, or customized items (all the items in the Nayadories TN section as they are all made to order on each buyer specifications) 

Exchanges must be done within 5 days of receipt, no exceptions.

What has been paid towards the original item(s) will be given in coupon form, after the restocking fee has been deducted.

 A coupon code of the remaining total (after the 20% fee has been deducted) will be issued to you upon reception of your returned order. Please note: the restocking fee is taken off the item(s) total, shipping fees are not included and will not be refunded. 

For example, if the item you wish to exchange totaled $49.99, after 20% restocking fee is deducted, you will be given a Store Coupon Code for $40 with a minimum purchase value of $40. The Coupon will be issued (after the restocking fee has been deducted) at the time the exchange is received in the mail.

The only things we do not exchange are SALE items and notebooks that have been personalized

 All the other items on the shop like washis, dashboards, stickers... are final sale. 

 Errors or Defects:

If an item in your order has an error or defect, please contact us at nayapaperie@gmail.com right away. Due to the fragility of leather goods, we may not replace items with errors that are reported after 30 days. We reserve the right to make replacement decisions on a case by case basis.

Items returned due to an exchange or a defect are at the customer charge and must be unused, and if they arrive in plastic packaging they must remain in that packaging.  Please ship back the item in a similar envelope or box as it was received in, and ship with tracking. This step ensures that your claim will be processed and that the item won't be damaged during the transit back to us. If you email us at  nayapaperie@gmail.com with tracking, we will watch for it on our end as well !

Once we receive the item, we will either issue a refund ( there will be a 20% restocking fee for each made to order item ) or give a coupon code of the full value of the item returned.

DEFECTS ARE NOT: hide variations or color differences, branding, leather blemishes are not defects.

A defect will be in construction like stitching coming undone.

Leather is very FRAGILE I am not responsible for wear and tear and chemical damage to the leather covers. Please use a pouch or some other type of protections for your covers.

Delivery of an order

Orders placed at Naya Paperie/ nayapaperie.com will be shipped worldwide through either DHL or Tunisia Postal Services depending the shipping method customer choose at checkout.

Delivery

Your custom made order will be scheduled for production after your payment has been received and processed. This will take around 3/4 weeks but may take longer on sale period or busy season (like christmas) . 

Track & Trace number

When your order has been shipped, you will receive an email from Naya Paperie with tracking information (only for DHL shipping)

Shipping cost

Europe : 

United States : 

Attention to all of our US customers!
Naya Paperie has teamed up with Kara Silvernail from My Naturally Random Life to make a new “domestic” shipping option available. This will cut down your shipping costs to only $9.00! This option can be used for all stationery items, small leather accessories, and orders containing up to three TNs.

*Please note that selecting this shipping option will add one week or more to the current processing time of your order.

All other countries : 

Orders above € 400,-: Free shipping