If you believe an item in your order has an error or defect, please contact us at firstname.lastname@example.org within in 3 days of receiving your package
We reserve the right to make replacement decisions on a case by case basis. All items returned due to a defect, must be unused.
Please ship the items back in a similar envelope or box as it was received in, including all of the original packaging and ship with a traceable service.
This step ensures that the item won't be damaged during the transit back to us. If you email us with the tracking number, we can keep watch for it at our end.
Once we receive the item, we will issue a refund or give a coupon code to the full value of the item returned.
DEFECTS ARE NOT: hide variations, color differences, branding, differentiation in finishing, leather freckles & blemishes are not considered defects. Leather is very FRAGILE and we cannot be held responsible for wear and tear. Leather is subject to mark, patina and build character all based on how you use it. This character growth can be reduced by using a suitable leather protector and storing in a dry place, away from direct sunlight. Consider using a planner pouch for daily storage and transportation.