Shipping & Processing
- Processing times are set at 3 - 7 business days for everything in the shop except planners. Busier periods maybe closer to 1-2 weeks.
- Ready to ship planners will be dispatched within 3 to 5 working days.
- For all made to order planners; processing times may vary between 3 to 4 working weeks and up to 10 weeks during busy & sales period.
- For fully custom planners (those ordered via email custom requests) processing times may vary between 4 to 6 working weeks. Although can be up to 12 weeks during busy times.
Please be aware: Due to civil unrest in Tunisia and ongoing Covid19 restrictions. Shipping is disturbed.
For our American customers; all ready to ship items and made to order items are being shipped in batches to our USA partners which is causing a delay.
Your item will show as ‘shipped’ meaning it has left us for the USA. Once your item is shipped from the USA the tracking number will be available. This method is currently a work in progress and does delay shipping a little (usually delivery can be expected within 10/14 working days) - We have found this to be the only way to insure international orders have minimal losses.
For our EU/U.K. customers, once the parcel has been dispatched, delivery can usually be expected within a few days.
Please avoid contacting us for shipping or progress updates until the full processing time is complete. Please also note that processing time does not cover shipping time.
International orders may incur additional fees depending on your customs office. These fees are your responsibility to pay. Should you reject your package because you do not wish to pay these fees, you will not be refunded If the package is returned to us and you change your mind and wish to have us send the package again, you will need to pay the additional shipping fee to do so. If your country has an import limit and will not deliver the package because you have exceeded the import limit, we will request to have the package mailed back to us and any fees that are incurred during this process will be deducted from the refund. The refund will not take place until the item/s are returned to us. This has been shown to take an undetermined amount of time, entirely dictated by the country holding the import limitation.